FAQs

1. How can I contact you?

You can contact us by sending an email to flufremofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. Do you offer a refund on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.

6. How long does shipping take?

The shipping time varies depending on your location. Generally, it takes 7 to 20 business days for the product to be delivered after it has been shipped. Please note that shipping times may be affected by external factors such as customs clearance and holidays.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our shipping policy for a list of countries we ship to and any restrictions that may apply.

8. What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, and American Express. We also accept payment through PayPal for added convenience.

9. Are your products covered by a warranty?

Most of our products come with a manufacturer's warranty. The specific warranty details can be found on the product page. If you have any questions about a product's warranty, please contact us and we will be happy to assist you.

10. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.